Regulatory requirements governing our products and services make it necessary for Cognixus to collect certain information from you. If you complete the Application Form; trade online with us; or communicate with us (which includes the use of our website, speaking to us on the telephone or sending us correspondence or information by post or email to us), you will be supplying Cognixus with, and Cognixus will be collecting, information that is “Personal Information”.
Common examples of personal information are an individual’s name, signature, photo, address, telephone number, date of birth, medical records, bank account details and commentary or opinion about a person. Cognixus may also need to collect other personal details (such as financial information, gender and marital status) and other information from which you can be identified.
Unless required by law or where you consent for us to do so, we generally do not collect sensitive information about you. We will not collect sensitive information about you where this is expressly prohibited by local law. Sensitive information includes information relating to:
Additional material Information required for fulfilling most financial requests and applications includes:
We may collect and use your Personal Information for the following purposes:
When we communicate with you for the above purposes, you consent to receiving communications from us in any form, including email. Your Personal Information may be disclosed to entities associated with Cognixus, Cognixus’s counterparties or third party product or service providers for the above purposes. It may also be disclosed to any financial institution nominated by you and may be disclosed to your financial adviser if you request so in writing. Your personal information may be transmitted through, stored or processed in countries other than your region, in which case the information is bound by the laws of these countries.
These countries may include, but not limited to, Australia, Canada, European Union member states, New Zealand, South Africa, and the United Kingdom.
We will not disclose your Personal Information to any other third party except where required to or permitted to by law, where you have authorised us to do so, or where disclosure is connected to the purposes for which the information was collected. You can, by contacting us, instruct us not to disclose your Personal Information to companies related to us. If you do not wish to be kept informed of Cognixus’s marketing or promotional activities electronically, please contact us via email.
We may use service providers to perform specialized services on our behalf such as marketing, mail distribution or data processing. Our service providers may at times be responsible for processing or handling personal information. They are provided only the information necessary to perform the services. In addition, we require them to protect the information in a manner that is consistent with our privacy policies and security practices.
We do not sell Personal Information to other organizations.
Access to your information is restricted to authorized employees who have a legitimate business purpose for using it. Unauthorized use and or disclosure of client information by an employee of Cognixus is strictly prohibited. All employees are required to maintain the confidentiality of client information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets.
While the information we ask you to supply is not required by law, we may not be able to assess your application if the information is not supplied.
In accordance with the Anti-Money Laundering and Counter-Terrorism Legislation which governs Malaysia, Cognixus has an obligation to collect information about and verify the identity of its clients and certain individuals, this includes any directors, members and ultimate beneficiary owners of a company. This information is referred to as Know Your Client information or KYC information which may include your full name, address, date of birth, email address and contact details
Cognixus may use the services of a third-party identification verification service provider (such as a credit reporting agency or government database) to conduct a verification check on you which will be used for verification of the identification information that you have provided. The third-party verification service providers used to verify your identification details include:
As a result of Cognixus’s enquiry to that/those credit reporting agencies and databases:
If you fail to perform your obligations under any subsequent Client Agreement you may enter into with Cognixus or its authorised distributors and there is a detault event on your part, information about that default may be given to one or more credit reporting agencies and/or databases, and the credit reporting agencies may give information about your default to other customers of that/those credit reporting agencies.
Cognixus will not provide any credit reporting agencies with information regarding the specific Transactions that you enter into.
When you visit our website, we (or our service providers in connection with the website) may use technology to collect information to assist us with administering the website and with enhancing the content and facilities on the website. An example of the technology that we use is “cookies”.
A “cookie” is a packet of information placed on a user’s computer by a website. The purposes for which cookies are used on this website may include:
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Our Website may contain links to and from the websites of our advertisers and/or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please familiarise yourself with these policies before you submit any Personal Information to these websites.
Cognixus takes steps to ensure that appropriate standards of privacy practice and security are applied when we handle personal information. Regardless of our your jurisdiction, you have rights to access and to correct the Personal Information we hold about you.
As a Cognixus client you will receive periodic access to information in the form of transaction activity records, including account statements and trade confirmations. This information is routinely available to you through mailings, secure online sites and smart phone application
You can contact us by phone or email including requesting access to your information. In normal circumstances, we will give you full access to your information. However, there may be some legal or administrative reason to deny you access, in which case we will tell you of that reason. Further, we may impose a charge to give you full access where your request requires the compilation of information that has been archived or is significant in volume.
If you have any concerns about the accuracy of your Personal Information, please contact our Compliance team in your local jurisdiction.
Under the Personal Data Protection Act 2010 you have rights to access and to correct the Personal Information we hold about you.
Your Personal Information will be retained only for as long as necessary to fulfil the purposes for which it was collected.
Tel: +60 3 5035 5818